Using our SERVICES as a customer

Please check these terms and conditions regularly. We can update them at any time without notice. You agree to any changes if you continue to use Expert Property Care after the terms and conditions have been updated.


1.1 Service Delivery

Standard Trading Terms & Conditions – Unless otherwise advised our contracts are subject to our standard trading term and conditions in the performance of contracted works; a copy is supplied on request. When instructed directly by insurers it is their terms of engagement that will apply as set out in the contract between our organisations. When engaged by surveyors or similar intermediaries the agreed contract conditions will apply and in the absence of such our own terms will apply.

2.1 General Undertakings

Using the Expert Property Care website.

2.1.1 In accessing this site you agree to use the Expert Property Care website for lawful purposes only. Expert Property Care is not liable if we fail to comply with these terms and conditions because of circumstances beyond our reasonable control.

2.1.2 You must also use it in a way that does not infringe the rights of or restrict or inhibit the use and enjoyment of, this site by anyone else.

2.1.3 Please note that we update/refresh our site content regularly and we can change or remove content at any time without notice. It is always the latest version of our statement that governs matters.

2.1.4 There may be legal notices elsewhere on this site that relate to how you use it.

2.1.5 We might decide not to exercise or enforce any right available to us under these terms and conditions. We can always decide to exercise or enforce that right at a later date. Doing this once does not mean we automatically waive the right on any other occasion. If any of these terms and conditions are held to be invalid, unenforceable or illegal for any reason, the remaining terms and conditions will still apply.

2.2 Changes to these Terms & Conditions

Please check these terms and conditions regularly. We can update them at any time without notice. You agree to any changes if you continue to use Expert Property Care after the terms and conditions have been updated.

2.3 Linking to Expert Property Care

We welcome and encourage other websites to link to this site. However, you must contact us for permission if you want to either:

• Charge your website’s users to click on a link to any page;
• Say your website is associated with or endorsed by us.

2.4 Linking to Expert Property Care

2.4.1 Any links to websites that are managed by partners, service providers and other organisations are beyond our control; this includes their content. We thus have no liability for errors or omissions. We cannot be held responsible for:

• The protection of any information you give to these websites;
• Any loss or damage that may come from your use of these websites, or any other websites they link to.

2.4.2 You agree to release us from any claims or disputes that may come from using these websites. You should read all terms and conditions, privacy policies and end user licences that relate to these websites before you use them.

2.5 Using Expert Property Content

2.5.1 Most content on our site is copyrighted. If you want to reproduce a piece of content but unsure if it is covered by copyright please contact us.

2.5.2 We make some or all of the content of this website available through feeds for other websites and applications to use. The websites and applications that use our feeds aren’t our products, and they might use versions of our content that have been edited and stored for later use (‘cached’).

2.5.3 We do not give any guarantees, conditions or warranties about the accuracy or completeness of any content used by these products. We are not liable for any loss or damage that may come from your use of these products.

2.6 Disclaimer

2.6.1 thevint that the information will be:

• current;
• secure;
• accurate;
• complete;
• free from bugs or viruses.

2.6.2 We are not liable for any loss or damage that may come from using this site. This includes:
• any direct, indirect or consequential losses;
• any loss or damage caused by civil wrongs (‘tort’, including negligence), breach of contract or otherwise;
• the use of and any websites that are linked to or from it;
• the inability to use this and any websites that are linked to or from it.
This applies if the loss or damage was foreseeable, arose in the normal course of things or you advised us that it might happen. This includes (but isn’t limited to) the loss of any:-
• income or revenue;
• salary, benefits or other payments;
• business;
• profits or contracts;
• opportunity;
• anticipated savings;
• data;
• goodwill or reputation;
• tangible property;
• intangible property, including loss, corruption or damage to data or any computer system;
• wasted management or office time.

2.6.3 Aligned to statutory authorities governing such we may still be liable for:
• death or personal injury arising from our negligence;
• fraudulent misrepresentation;

2.7 Requests To Remove Content From This Website

2.7.1 You may ask for content to be removed by contacting us. (hyperlink) However, we shall only oblige if it breaches

• copyright laws;
• contains sensitive personal data or material that may be considered obscene or defamatory.

2.7.2 Any complainant or their authorised representative we will need to send us a screenshot of the content and explain why it should be removed. However, we remove content at our discretion.

2.7.3 You may in the above two points request information under the Freedom of Information Act and the Data Protection Act.

2.8 Visiting The Expert Property Care Website & Associated Links

We collect information about you in accordance with our privacy policy. By using our site however you agree to us collecting this information and confirm that any data you provide is accurate.

2.9 Virus Protection

We make every effort to check and test our website for viruses at every stage of production. You must make sure that the way you use our site avoids exposing you to the risk of viruses, malicious computer code or other forms of interference which can damage your computer system. We are not responsible for any loss, disruption or damage to your data or computer system that might happen.

2.10 Viruses, Hacking & Other Offences

When using this site you must not introduce viruses, trojans, worms, logic bombs or any other material that’s malicious or technologically harmful. You must not try to gain unauthorised access to our website, the server on which it is stored or any server, computer or database connected to it. You must not attack our site in any way. This includes denial-of-service attacks. We are required to report any attacks or attempts to gain unauthorised access to this and associated site to the relevant law enforcement authorities and share information about you with them.

3.0 Law Governing These Terms

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any dispute you have which relates to these terms and conditions, or your use of this site (whether contractual or non-contractual), will be subject to such jurisdiction.